12ks Rules & Terms and Conditions — Complete Platform Usage Guidelines

These rules and terms apply to all services on the 12ks platform — including the website, mobile app, Live Casino, Sports Betting, and any other gaming services. 12ks reserves the right to update these terms at any time. Users will be notified of any changes via their registered email or through a notice on the platform.

These terms are made available in the user's own language — Bengali. However, in the event of any dispute, the English version shall prevail. For any disputes arising under this agreement, we first seek resolution through direct negotiation.

• Accessing the platform constitutes acceptance of the terms and conditions.
• If you do not agree to the terms, please refrain from using the platform.
• Creating an account for anyone under 18 years of age is strictly prohibited.
• These terms supersede all prior agreements, whether oral or written.

To register with 12ks, you must provide accurate and complete information. Accounts created with false information will be terminated, and the account balance may be forfeited. The phone number or email address provided at registration must belong to you personally.

Each person may only create one account. If multiple accounts are found belonging to the same individual, all of them will be closed and all bonuses will be forfeited. It is your sole responsibility to keep your account password and login credentials secure.

• Provide your correct name, date of birth, and contact details at the time of registration.
• Sharing your account with anyone else is strictly prohibited.
• Change your password regularly and never share it with anyone.
• If your account is compromised, contact support immediately.

The minimum age to open an account with 12ks is 18. You will be required to verify your age during registration. Completing KYC (Know Your Customer) verification is mandatory before making a withdrawal or after depositing a specified amount.

For KYC verification, you must submit one of the following government-issued ID documents:

• National ID Card (NID) — clear photos of both sides.
• Passport — information page and photo page.
• Driving license — government-issued.

KYC verification is typically completed within 24–48 hours. Withdrawals may be temporarily suspended while verification is in progress. Submitting false or forged documents will result in permanent account closure and legal action where applicable.

12ks supports Bangladesh's leading mobile banking methods — bKash, Nagad, and Rocket. The minimum deposit amount is ৳300 BDT and the minimum withdrawal is ৳500 BDT. Maximum limits depend on your account tier and verification status.

Deposits are generally credited to your account within 2–5 minutes. Withdrawals may take anywhere from 15 minutes up to 24 hours to process. Withdrawals are not permitted from unverified accounts.

• Only deposit using your own mobile banking number.
• Withdrawals will only be sent to the registered number on file.
• Withdrawals cannot be made directly from bonus balance.
• For any transaction-related issues, please contact support within 24 hours.
• In the case of suspicious transactions, 12ks may place a hold on payments for the duration of the investigation.

12ks offers welcome bonuses, reload bonuses, cashback, and referral bonuses from time to time. Each bonus carries its own terms — particularly the wagering requirement, which must be read before accepting any bonus.

Bonuses cannot be withdrawn until a specified wagering requirement has been met. Welcome bonuses typically require wagering 15–25 times the bonus amount. If the conditions are not fulfilled within the given timeframe, the bonus will be automatically cancelled.

• Any attempt to claim bonuses through multiple accounts will result in all bonuses being cancelled.
• A bonus may always be applicable to a specific game or game category.
• The detailed terms of each promotion are listed separately alongside the respective offer.
• 12ks reserves the right to modify or cancel any promotion at any time.

All games on 12ks use internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is entirely random and impartial. Neither players nor platform staff can influence results in any way.

In Sports Betting, the outcome of a bet is determined by the official result of the relevant match. Should a technical issue occur during live betting, 12ks reserves the right to void or recalculate the bet in question. In the event of a dispute, 12ks server logs shall serve as the definitive record.

• If your internet connection drops during a game, the ongoing round may be cancelled.
• 12ks reserves the right to correct any erroneous winnings displayed due to a software error.
• Using game manipulation or bots will result in permanent account closure.

The following activities are strictly prohibited on the 12ks platform and may result in account closure as well as legal action:

• Money laundering or transactions involving illegal funds.
• Playing using bots, scripts, or automated software.
• Collecting bonuses through multiple accounts.
• Creating or operating an account using another person's identity.
• Attempting to hack or launch a cyberattack against the platform's systems.
• Harassing or behaving inappropriately toward other players.
• Accessing the platform via VPN from a restricted region.

12ks may suspend or permanently close an account without prior notice under the following circumstances:

• Violation of Terms & Conditions.
• If KYC verification fails or false information is found.
• Upon evidence of suspicious transactions or fraud.
• By court order or directive from a regulatory authority.

For permanently closed accounts with no terms violations and completed KYC verification, the remaining balance will be refunded. Bonus or promotional credits are non-refundable under any circumstances. Users may also request account closure at any time.

12ks believes gaming should be a source of entertainment, not addiction. To that end, we have put in place a number of protective measures for our users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Lock your account yourself for a set period of time.
• Cooling-Off Period: Take a break anywhere from 24 hours to 30 days.
• Reality Check: You will receive an auto-reminder after a set period of time.

For more information and support regarding gaming addiction, visit our Responsible Gaming View the page.

12ks protects your personal information with the highest level of security. SSL encryption and advanced data protection methods are used to keep your data safe from third parties. To read our full Privacy Policy, Privacy Policy Go to page.

• Your information is never shared with third parties for marketing purposes.
• Information may be disclosed to authorities when required by law.
• Full details on cookie usage are available in our Privacy Policy.

12ks reserves the right to partially or fully amend these rules and terms at any time. For significant changes, a notice will be sent to your registered email and announced on the platform. Continued use of the platform following any changes will be taken as your acceptance of the updated terms.

If you have any questions, feedback, or complaints regarding these Terms & Conditions, please get in touch with us. Our support team is always ready to assist you in Bengali.

• Email: support@12ks.bet
• Live Chat: directly on the platform
• Help Center: /help-center

Once a complaint is submitted, we aim to provide an initial response within 24 hours and a final resolution within 7 business days.