12ks Privacy Policy — our commitment to protecting your data

This Privacy Policy applies to all services on the 12ks platform — including the website, mobile app, live chat support, and email communications. We follow international data protection standards and use the highest-grade technology to safeguard your personal information.

12ks is a licensed online gaming platform. We believe transparency is the foundation of trust — which is why this Privacy Policy contains nothing hidden. Everything we know about you and how we use it is fully disclosed here.

• This policy is available in both English and Bengali.
• In case of any dispute, the English version shall prevail.
• Registered users will be notified of any policy changes.

When you create an account and use our services at 12ks, we collect certain necessary information. Without this data, we would not be able to provide a safe, quality experience. The full details are shown in the table below:

12ks uses the information it collects solely for specific, legitimate purposes. Your data is never used for anything outside the scope of this Privacy Policy. The primary use cases are outlined below:

• Account Management: Your information is used for registration, login, and account verification.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• KYC Verification: Identity document details are verified to confirm your age and identity.
• Security Assurance: Technical data analysis is conducted to prevent fraud, bot usage, and money laundering.
• Support Services: Our customer support team can access the necessary information to resolve your issue.
• Regulatory Compliance: Required information is shared with regulatory bodies to maintain our license.
• Platform Development: Usage analytics are collected to improve your gaming experience, with no personally identifiable information involved.

12ks retains your data only for as long as required by law or for service purposes. Once that need expires, data is deleted securely. Retention periods vary depending on the type of data:

• While your account is active: All profile and gaming data is retained.
• After account closure: KYC and transaction data is retained for a minimum of 5 years as required by law.
• Log Files: Technical logs are automatically deleted after 90 days.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last for up to 1 year.

You can request that your data be deleted. However, due to legal obligations, certain information may not be removable before a specified retention period has elapsed.

12ks does not sell or transfer your personal data to third parties without authorisation. Data may only be shared in the limited circumstances outlined below:

• Payment Partners: Used solely to process transactions with bKash, Nagad, and Rocket.
• KYC Verification Service: With authorised third parties for identity verification purposes.
• Law Enforcement: When required by a court order or government directive.
• Licensing Authority: For routine audits and compliance checks.
• Technology Service Provider: For server hosting and security services — these providers operate under strict confidentiality agreements.

12ks uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience. We use three types of cookies:

• Essential Cookies: Used to maintain login sessions, verify security, and keep core services running. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preference and display settings. These are optional.
• Analytics Cookies: Used to understand which pages are most visited — fully anonymised. These are optional.

You can turn off optional cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's ability to function properly.

You have full control over your data at 12ks. Your rights are detailed below:

12ks uses industry-leading technology to protect your data. Our security infrastructure is built across multiple layers of protection:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is used to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall systems protect our servers against cyber attacks.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Data Masking: Sensitive information such as full card numbers is never stored in its entirety.
• Access Control: Staff can only access the information required to perform their specific role.

12ks is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Date of birth is verified at registration and age is confirmed through the KYC process.

If we become aware of any account belonging to a minor, that account and all associated data will be deleted immediately. If you believe your child has created an account, please notify us right away.

12ks may update this Privacy Policy as needed. For significant changes, we will notify you via your registered email and post an announcement on the platform. The date of each version will be noted at the top of the page.

• Minor updates will be reflected directly on the page.
• For major changes, notifications will be sent via email and platform alerts.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Our data protection team is always ready to help:

• Email: support@12ks.bet
• Live Chat: directly on the platform
• Help Center: /help-center

Privacy-related requests are typically responded to within 30 days. For urgent matters, an initial response will be provided within 24 hours.